Call Center Supervisor


Responsible for overseeing all functions of Help Center including, but not limited to, intake, scheduling and directing calls received on the main office phone line.  Responsible for knowledge of Federal and State guidelines as well as company policy and procedures.


  • Demonstrates excellence in both written and verbal skills

  • Demonstrates understanding of human problems, tact, and diplomacy in facilitations of relationships with all staff and the public

  • Demonstrates knowledge of general office functions

  • Computer literate

  • Ability to prioritize tasks, handle pressure, and delicate situations

  • Demonstrates confidentiality of all records; does not disclose information to unauthorized individuals

  • Strong attention to detail and ability to follow up on unfinished tasks

  • Ability to maintain HIPAA compliance and use of discretion in decision making

  • Self-motivated, industrious, organized and efficient with excellent time management skills and good project coordination skills

  • Ability to develop and maintain a rapport with staff and clients

  • Experience in management of staff, analysis of data, development of workflows, planning to meet department goals and other tasks as necessary to successfully manage the department to meet company’s goals.


  • Ensuring customer service satisfaction through follow up with patients and employees
  • Attends meetings as requested to share information and provide reports as assigned
  • Assists with coordination of orientation of new staff members by explaining the scheduling and intake process
  • Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Company policies and HIPAA requirements
  • Assures that scheduling of patient visits and intake of new patients meets established company guidelines
  • Works with other leaders to collaborate in problem solving, developing new processes and identifying barriers to achievement of company goals
  • Trains and provides ongoing coaching to Help Center employees in customer service, job responsibilities, changes in workflows, etc as needed to effectively manage the department.
  • Perform all other duties as assigned


  • Requires full range of body motion, manual and finger dexterity and eye-hand coordination
  • Requires ability to lift and carry up to 20 pounds
  • Requires corrected vision and hearing to normal range to record, prepare and communicate appropriate reports
  • Requires working under stressful conditions and working irregular hours
  • Sitting at desk at intervals throughout shift
  • Opening/closing of file drawers
  • Data entry into computer at intervals throughout shift
  • Ability to lift 50 lbs regularly
  • Able to bend, stoop, squat at intervals throughout the day
  • Regular phone use for both inbound and outbound calls
  • Good physical and mental health
  • Requires corrected vision and hearing to normal range to record, prepare, and communicate appropriate reports
  • Has the emotional and mental maturity necessary for establishing and maintaining a good work relationship with the patient,
  • patient’s family and the personnel of Physician Housecalls

    To apply, please complete the following form and we will be in touch.